Frequently Asked Questions

What Is Dealership Management System Software

A dealership management system is a system that allows dealerships to manage their sales, inventory, reports, parts, order fulfilment and customer service. However, not all dealership management systems are the same. 

 There is a new type of dealership management systems that are cloud-based and mobile as they allow dealerships owners to run their business from anywhere. 

For example, Blackpurl will allow a dealer to capture and consolidate all aspects of their dealership activity — inventory, sales, service, general merchandise, finance & insurance, warranty, and customer interaction — in a unified view, with pinpoint accuracy, from anywhere and in real-time.

Featuring smart order processing, intelligent inventory control and accounting integration, Blackpurl can show a dealer exactly how their business is performing in real-time and how to improve their productivity and their bottom line. 

Find our more about a dealership management by industry:

A modern dealership management system gives you and your team the tools you need to run your business the way you want from any device, anywhere. It gives you total control and transparency across all departments including;

Sales – process orders and access information from the showroom floor.

Parts – see your inventory in real-time and order parts quickly and easily.

Service – automatically generate service reminders.

Accounts – enjoy real-time costing and seamless integration with Xero and Quickbooks.

It used to be, but not any more!

Traditional server-based dealership management systems often require extensive training, but Blackpurl is built on the same technology as your favorite apps. Our platform features simple tools and easy-to-use interfaces to help your team become more efficient and productive every time they use it. 

With prompts that show what action to take next, even if you’re not a technology expert, you can learn to use this system in hours rather than days. 

It can when it’s in the cloud!

While server-based dealership management systems need a third-party client to communicate between a mobile device and their onsite software, Blackpurl’s dealership management system is entirely cloud-based.

That means wherever you are, you have the ability to access and manage every aspect of your dealership from a tablet or computer – all you need is data or an internet connection to run your dealership from the palm of your hand (literally).

All information across all departments is stored safely in the cloud, meaning you and your team can work seamlessly together, whether you’re at home, in a meeting, or on the sales floor with a customer.

Blackpurl gives your team the best tools in the industry to provide your existing client base with timely and attentive service, you can be sure of consistent repeat business and positive word of mouth about your dealership.

From the showroom floor to the parts department, good service creates happy customers and a healthier bottom line.

By upgrading to a dealer management platform like Blackpurl, your finance team will have all the tools to ensure your dealership runs smoothly and on-track.

Blackpurl integrates seamlessly with Xero and QuickBooks, making manual reconciliations a thing of the past and eliminating the need for paper documents. Furthermore, Blackpurl gives your finance department full transparency of customer orders, customer history and the sales process, allowing for accounting practices that are accurate, efficient and compliant.

Blackpurl is a dealership management software platform that does everything a traditional DMS does but with different and better processes. For example, you will be able to capture and consolidate all aspects of your dealership activity — inventory, sales, service, general merchandise, finance & insurance, warranty, and customer interaction — in a unified view, with pinpoint accuracy, from anywhere and in real-time. Featuring smart order processing, intelligent inventory control and accounting integration, this system can show a dealer exactly how their business is performing in real-time and how to improve their productivity and their bottom line.

The Difference Between Blackpurl and DMS

Blackpurl is built on Salesforce allowing dealers to forgo hosting servers on-site and gain that extra sense of security by moving their data to the cloud. Dealers also save money as a true cloud platform does not charge any additional fee to access.

Blackpurl is focused on functionality and capabilities – not features. We’ve worked with dealers across the globe to understand their pain points and built a solution that allows users to perform tasks faster while not sacrificing accuracy. From selling a part to scheduling a repair and tracking a technician’s time a user can do it all with as few clicks as possible. 

Blackpurl is breaking down data silos and building a platform that easily connects the tech solutions that power a dealership. With strategic partnerships and open APIs, we’re creating best-in-class integrations that are changing the way dealers run their operations. 

Today’s world runs off activations (less risky, fewer costs, and proven success). Historically the industry has focused on “Go Lives” and rightfully so. DMSs are difficult to use and require a ton of resources so selecting a Go Live date was a must, fortunately, those aren’t needed anymore.  

We’ve built out an extensive activation team to help dealers migrate over from their old dealership management system and get them using the system in days and weeks not months and, in some cases years. 

Moving systems is never easy, but with the proper documentation and process, we’ve removed the traditional “pain” associated with switching management solutions. Furthermore, we provide ongoing support and house a vast knowledge base that dealers can use anytime so they can find answers as needed. 

Technical Specifications & Platform Integrations ​

Blackpurl serves a wide variety of independent dealerships in the: Powersports, Motorcycle, RV, Trailer, Golf Carts, Outdoor Power Equipment (OPE), and Livestock Feed & Supply store industries. 

Yes, there is an activation fee to provide a customized activation experience. Please speak with your account representative for more information.

Blackpurl is your one-stop-shop for all your dealership’s sales, parts, service, reporting, and scheduling needs. We also offer best-in-class integrations with industry-leading accounting, CRM, and ecommerce solutions. 

A technician is someone who is by job role, a technician only. That means they only need access to clock on and off and access the service order.

We will import customers, vendors, customer units, parts and unit inventory and set up Blackpurl’s accounting integration. The data must be provided in the required format template.

Blackpurl is hosted in the cloud and built on the $150Bn platform.

Blackpurl is built on Salesforce, giving you best-in-class computing power, security, and reliability.

Yes, Blackpurl is cloud-based, meaning it can run on all of your devices including tablets.

You can use several different types of label makers with Blackpurl. We have found the turbo versions print the fastest. 

  1. DYMO LabelWriter 450

  2. DYMO LabelWriter 450 Turbo

  3. ZD410 Label Printer (203dpi)

  4. ZD411 Label Printer (203dpi)

  5. ZQ610 Label Printer (203dpi)

If you have an active Work Order, you may scan/ add parts at any time onto that work order until it has been fully invoiced/ finalized. Also with proper permissions, a Work Order can be re-opened.

We upload a CSV file to the customer’s FTP server at an agreed-upon frequency. The file can contain the Unit Make, Model, VIN and Pricing. Note: We CAN NOT perform more frequently than once per hour and ALL inventory is uploaded, we don’t recommend delta or incremental uploads.

Yes. We do this with an FTP transfer with inventory data. At this time, photos may not be sent.

Blackpurl is proud to integrate with numerous industry-leading solutions to ensure that your team has the best tools for every job at the palm of their hands (literally). Check out some of our integrations below:

QuickBooks Online – Accounting 

Xero – Accounting

Shopify – eCommerce


Preferred Payments – Digital Payments 

Shopify: We offer a Shopify integration that will sync inventory and open orders in Blackpurl when placed in Shopify. It’s a thorough, best-in-class integration that is truly two ways.

What To Expect When Upgrading To Blackpurl

Yes, Blackpurl is committed to delivering the best customer experience possible. To achieve this we require new clients to sign up for a 12-month agreement. This allows you to load your dealership onto Blackpurl without any setup fee, ensures we can hire the proper team to deliver world-class support, and guarantees our promise to continually invest in the product for you and your team.

Once you’ve decided to upgrade to Blackprul you will be given a  detailed outline highlighting the next steps of the process. Then an Activations specialist will reach out to you and review what needs to get done over the four-week period.

On average, it takes dealers 4 weeks to go live with Blackpurl. The process largely depends on your dealership’s size and the amount of data you’re bringing over.

Blackpurl offers live webinars as well as an online training academy with detailed videos and a knowledge base containing everything you need to get started. 

Once the activation period is complete you’ll be provided a dedicated account rep for 2 weeks that can answer any questions or concerns that might arise once your tåeam is actively using Blackpurl. 

Blackpurl offers a detailed Knowledge Base that you and your team can access 24/7. We also offer free chat and email support.

Premier Phone Support is also available and can be added to your account for an additional cost. 

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